Terms and Conditions

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Warranty Policy

At Simply Fix, we take pride in delivering quality mobile phone and technology repair services. To ensure your satisfaction, we offer a comprehensive warranty on all repairs and parts provided. Below, you will find the details of our warranty policy, which is in compliance with UK consumer law.

1. Warranty Coverage

Repair Warranty: All repairs completed by Simply Fix are covered under a 3, 6 or 12 Month warranty from the date of service.
Parts Warranty: Any replacement parts used during the repair are covered under the same warranty period.
The warranty covers defects in materials and workmanship, ensuring that the device functions as intended.
This warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015, which ensures that goods and services must be of satisfactory quality, fit for purpose, and as described.

2. What Is Not Covered

The warranty does not cover the following:

Physical damage caused by accidents, drops, or improper handling after the repair.
Water or liquid damage that occurs after the repair.
Issues unrelated to the original repair or additional damage caused to the device post-repair.
Repairs or modifications performed by anyone other than Simply Fix.

3. Pre Repair Device Conditions

It is recommended to back up your device before any repair. Simply Fix cannot be held liable for any data loss that may occur during a repair.
If the requested repair requires labour and/or parts not specified, Simply Fix may seek your approval for a revised estimate.
All jobs must be collected within 30 days of completion, unless prior arrangement has been made. Jobs that are not collected in this period may be deemed as “Uncollected Goods” (Uncollected Goods Act 1995), and/or may incur a storage fee. Uncollected goods may be sold/disposed of after the required time has elapsed.
Liquid-damaged devices are worked on for data recovery only. We will not repair a device that has had signs of liquid damage. Liquid damage can cause problems in the future on devices due to corrosion reappearing. You agree that you do not hold [Your Company Name] or its staff liable if your device stops working after a data recovery service.
When a phone is dropped, it can sometimes cause microscopic fractures in the board that may cause problems only after a board is removed or repair completed. This may result in different problems arising.
If your device is brought to Simply Fix in a non-working condition and we are unable to test the device to ensure other functions are working, Simply Fix will not be held liable for any other functions not working after the repair. We will notify you and you can approve or reject repairing the additional issue at additional cost.
All repair times given are estimates only and cannot guarantee a particular repair time frame. When parts are required, we cannot guarantee delivery times as shipping is out of our control.
By using our service, you acknowledge that your manufacturer warranty may or may not be voided and do not hold Simply Fix or its staff liable for voided warranties.
When using Simply Fix for device repair, you agree that you are the owner of this device, or have permission from the owner to have this device repaired.
Deposits paid for parts that require ordering in are non-refundable if you change your mind at a later date. The deposit we request is used to return the parts you requested should you decide to cancel the order.

4. Post Repair Device Conditions

You agree that you have tested the device and all functions are working as designed. Any issues with the device, other than that which was repaired, may be repaired at a cost to the customer if not identified at time of pickup.
Simply Fix tests all devices where possible prior to pick-up. If we have not been provided with a passcode, we will not have tested the device post-repair and cannot confirm everything is working correctly.
Any issues with the parts repaired are only covered under a manufacturer warranty for either 12 months for OEM/Original screens or 6 months for other parts and 3 months warranty for all genuine Apple parts. No warranty is provided for accidental damage, broken screens and rear glass, and liquid damage data recovery jobs.
Should the glass/screen lift/detach in any way, please return it to us straight away. We will not cover warranty on a screen that is in some way broken, even if the break occurred after the screen started lifting. If the device’s frame is warped/bent/twisted etc., we will do our very best to reshape the frame to get the glass/screen to sit flush. If the screen is not 100% flush because the frame is slightly or severely bent or twisted, you agree that this is not a warranty issue, and that replacing the frame of your device is the only way to get it 100% straight.
Any technical defects, faults caused by improper workmanship or materials, and any touch or ghosting issues will be covered by our warranty.
Any accidental damage, damage to screens, fascias, and surroundings (including fading and discolouration), or liquid damage will not be covered. After each repair, we cannot guarantee the device’s IP rating. Any issues caused by third-party applications or accessories, and any components added since the item was originally repaired.
All our parts are covered by manufacturer warranty. As soon as your device has an issue that is covered by warranty, please bring it back into the store. Any accidental or water damage done to the device will void the warranty.
Your device warranty will not be extended after a warranty claim.
Any faults that have been noted must be reported within 24 hours. We do not accept any claims of warranty if you haven’t reported the issue via email, telephone, or social media in an acceptable time frame.

5. Trade-In

By trading in your device, you agree that you are the owner of this device and it is not currently under contract with any service provider. You also agree that you have removed the device from your iCloud account and that the device is not barred for use in the UK from a UK network. Once the device has been traded in, the device becomes property of Simply Fix and cannot be cancelled.

Refunds are subject to Simply Fix’s discretion and products have to be unopened and in sellable condition on return.

Please refer to The Consumer Rights Act 2015 for further information.

6. Warranty Claims Process

If you experience issues covered under this warranty, please follow these steps:

Contact our customer support team at 02380 571989 or info@simplyfix.co.uk to report the issue.
Provide proof of service, such as your receipt or invoice.
Bring your device to our service centre for evaluation.

Our technicians will assess the device to determine if the issue is covered under warranty. If eligible, we will repair the device at no additional cost. If your issue is not covered under our warranty, we will inform you of any associated costs before proceeding.

7. Limitations of Liability

While we strive for excellence, Simply Fix is not responsible for:

Data loss during repair. Please back up your device prior to service.
Indirect or consequential damages resulting from device failure.

8. Additional Terms

The warranty is non-transferable and applies only to the original customer.
Warranty terms may vary for specific repair types or devices. Please consult your technician for details.
This warranty does not affect your legal rights under UK law. If you believe the repair or parts provided do not meet the required standard, you may be entitled to further remedies under the Consumer Rights Act 2015.

Contact Us

If you have any questions about our warranty policy, feel free to reach out:

Phone: 02380 571989
Email: info@simplyfix.co.uk
Address: Simply Fix, 67 High Road, Swaythling, Southampton, SO16 2JE.

Thank you for choosing Simply Fix for your mobile phone and tech repair needs. We are committed to providing reliable and trustworthy services you can count on.

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